FAQs

• Can I change or cancel my order after placing it?

Once your order is submitted, we begin processing it immediately so we can get it to you fast. During this time we can’t add or remove items, or otherwise modify or cancel your order.

• How can I get in touch with Antler Mountain?

If you have any question about shopping and orders, you may contact info@antler-mountain.com to get customer support.

For wholesale questions, please contact sales@antler-mountain.com.

• What are your delivery options?

We have standard (ground) shipping and Express shipping; the shipping rate is automatically calculated by the couriers. Any orders over $75 before tax are qualify to have free standard shipping in Canada  (Not include Manitoba, Quebec, Saskatchewan) .

• How can I track my order?

Once we ship out your order, you will get shipping information via email. You may track your order on the couriers’ website.

• What is Antler Mountain’s return policy?

We hope you love what you ordered, but if not, you can return most of our merchandise. We have a 15 day return policy. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging. Please contact sales@antler-mountain.com for return details.

• What countries does Antler Mountain deliver to?

Currently, we only deliver to consumers within Canada (Not include Manitoba, Quebec, Saskatchewan). 

 

If you still have any questions, please contact info@antler-mountain.com.